Frequently Asked Questions
You can book a lesson up to 7 days in advance.
This is up to you! You can book a lesson for 30, 60, 90 or 120 minutes.
Paypal is the only accepted method of payment at the moment. However, you can pay using a Visa, MasterCard or Amex credit card even without a Paypal account.
It never does! You can use your lesson time whenever you want without having to worry that it will expire.
All lessons on Smilang are taught through our interactive virtual classroom. It is a platform that connects students to their tutors through high-quality video chat, and it allows sharing of documents, images and videos. You don’t need to download any software or plugin, it’s integrated into our website.
You can find more details about it here.
To modify a lesson that is already booked, you can send a message to your tutor and discuss of the changes together. The tutor will apply the changes to the booking.
You can book a lesson either from the My Lessons page or directly from a tutor’s profile.
Choose your tutor, the language and length of the lesson, then choose a time and date that you would like to have the lesson. You will then be asked to tell what you would like to learn, this will allow your tutor to prepare the lesson.
After these simple steps, your tutor will be informed of your booking and will have to approve the lesson. You will then receive a confirmation of your lesson by email.
To make sure you get the best experience out of our virtual classroom, please make sure that:
- You have a good, stable internet connection.
- You have a good camera and microphone.
- You are using Chrome or Firefox, as some other browsers are not compatible with the virtual classroom.