Frequently Asked Questions

How long in advance can I book a lesson?

You can book a lesson up to 7 days in advance.

How long is each lesson?

This is up to you! You can book a lesson for 30, 60, 90 or 120 minutes.

How can I get free lesson time?

You can get free lesson time by inviting your friends to Smilang!

All they have to do is to enter your name in the referral field upon their registration, and 60 minutes of lesson time will be added to your account within 48 hours after they purchased their first plan.

referral

How can I pay for lesson time?

Paypal is the only accepted method of payment at the moment. However, you can pay using a Visa, MasterCard or Amex credit card even without a Paypal account.

When does my lesson time expire?

It never does! You can use your lesson time whenever you want without having to worry that it will expire.

How can I cancel a lesson?

You can cancel a lesson up to 24 hours before the scheduled time, using the ”Cancel” button in your lessons list (My Profile -­­> My Lessons). Please allow up to 48 hours before your lesson time is added back to your account.

cancel

What is the virtual classroom?

All lessons on Smilang are taught through our interactive virtual classroom. It is a platform that connects students to their tutors through high-quality video chat, and it allows sharing of documents, images and videos. You don’t need to download any software or plugin, it’s integrated into our website.

You can find more details about it here.

How can I modify or reschedule a lesson?

To modify a lesson that is already booked, you can send a message to your tutor and discuss of the changes together. The tutor will apply the changes to the booking.

How can I enter the classroom?

To enter the Virtual Classroom, click on the ”Go to class” button in your lessons list (My Profile -­­> My Lessons). You can enter the classroom up to 15 minutes in advance. Make sure to be there on time!

go to class

How can I book a lesson?

You can book a lesson either from the My Lessons page or directly from a tutor’s profile.

Choose your tutor, the language and length of the lesson, then choose a time and date that you would like to have the lesson. You will then be asked to tell what you would like to learn, this will allow your tutor to prepare the lesson.

After these simple steps, your tutor will be informed of your booking and will have to approve the lesson. You will then receive a confirmation of your lesson by email.

What are the technical requirements to join the virtual classroom?

To make sure you get the best experience out of our virtual classroom, please make sure that:

  • You have a good, stable internet connection.
  • You have a good camera and microphone.
  • You are using Chrome or Firefox, as some other browsers are not compatible with the virtual classroom.

Can’t find an answer here? Please send us an email at [email protected] and we’ll help you!

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